The
Delivery Policy applies to members of the general
public, and delivery of products where no specific
delivery instructions have been stipulated in a purchase
agreement
Trade buyers, Distributors
and Agents will have their own contracts
with Eago UK Co Ltd. Delivery of items ordered is
covered separately in these contracts, and supplemented
by details on Invoices, Purchase Contracts, and any
special delivery requirements as stated at time of
order
General Public - By
visiting our Showrooms
We will agree a suitable delivery date and time +
make provisions for off-loading large, bulky, or very
heavy items. Some of these, if requested from us,
may attract an additional charge, as we will agree
at time of sale
General Public - via
Online purchases
We will confirm product availability via email, and
arrange a suitable Date and Time for delivery - usually
expected to be within one week. We will also confirm
any special requirement re off-loading at this time
In both cases above
Eago will contact
you 1 hour before delivery is scheduled, just to confirm
we will all be at the right place at the right time
Delivery
Delivery Areas
This site delivers to Mainland
England and Wales only. With regard to large items,
if you are in Scotland, Northern Ireland or Republic
of Ireland, please contact us to arrange delivery
times and charges.
Delivery Charges
For deliveries to mainland
England and Wales, orders for small and light-weight
items will require a £10 delivery charge. Large,
bulky, or heavy items will require a £85 delivery
charge. The delivery charge will be confirmed at time
of order. Please contact us for a quote for delivery
on all items outside this delivery area. Our Delivery
charges include delivery via specialist fragile goods
couriers, or by our own transport and highly experienced
staff
Delivery Schedule
Delivery times may vary depending
on seasonal demand. Please see individual products
for more specific delivery lead times. As we operate
throughout England and Wales, we cannot give timed
deliveries. We will contact you to advise and arrange
a suitable delivery date. We have many items in stock,
so please contact us to get a more accurate timescale
for delivery. Please ensure that someone is available
on the day of delivery who is capable of assisting
the driver in off loading the goods when they arrive.
They will need to be capable of lifting heavy items
of up to 25kg as we only send out one driver and some
items weigh up to 50kg. Hot Tubs and Log Cabins are
delivered on a flat bed van (no crane) so will need
to be unloaded by hand. Please have enough capable
people ready to assist in off-loading. Alternatively,
we can supply extra staff for an additional fee, please
contact us for details
Please Note: Kerbside delivery
only.
In the event that an able bodied
person (capable of lifting up to 25kg) is not present
to help the driver unload a delivery, goods will be
returned to our premises and a redelivery charge of
£85 will apply. (This fee represents the true
cost of a delivery, as the initial discounted rate
we offer does not apply for second deliveries.) Please
note; If we have attempted delivery and the order
is subsequently cancelled a £85 delivery fee
will be deducted from any refund given.
Important
Eago products are designed
for competent DIY assembly, some by two or more adults.
Before you assemble your delivered products please
ensure that you have read the instructions and familiarise
yourself with the project that you are about to undertake.
The assembly process will vary according to individual
abilities and complexity of the project. Any indication
given in our website or literature as to time required
to assemble a product must be deemed as approximate
as products such as wooden houses may require manipulation
prior to assembly. If it is your intention to organise
for a third party to assemble the products you order
please ensure that the products have been physically
delivered and that you are satisfied with the product.
Check that all parts are present and correct so that
in the unlikely event that parts may be missing, wrong
or damaged you ensure we have reasonable time* to
arrange for delivery of new parts before confirming
an assembly date with your third party. (*Please note
that reasonable time would typically be within one
week assuming replacement parts are in stock, however
if we have to back order parts from abroad the time
frame will be longer). Should you use a third party
to carry out the installation please ensure that you
give them sufficient time to familiarise themselves
with the materials and instructions supplied before
committing to an installation date.
All our products are batch
manufactured, sometimes months before delivery. When
we deliver the product we deliver to "Kerbside".
Please ensure that there is someone there all day
on the day of delivery who is capable of unloading
the Company delivery vehicle and with the authority
to accept the goods. We cannot give a time for delivery.
Any broken (into separate pieces*) parts must be returned
with the driver at point of delivery. If the goods
are not to your liking then ask the delivery driver
to bring the whole product back and we will refund
your money, without any delivery or return charge.
We will supply a replacement product, or replacement
parts for all genuine complaints. Eago products may
have different guarantees - please see our Guarantee
Page. In the unlikely event that we leave the Goods
and you subsequently request that they are returned,
unused, unassembled and in the condition they were
delivered in, we can arrange to collect the items
and make a reasonable charge for that facility. Please
retain any packaging associated with the delivery.
Please see our Terms
and Conditions
for full details
General
We may amend this Privacy Policy at any time by posting
the amended terms on the Site. All amended terms shall
take effect automatically 30 days after they are initially
posted on the Site. In addition, we will notify you
in accordance with your notification preferences (Usually
via email)
If you have any questions
about this Privacy Policy, please contact Eago Customer
Support.
Please note that we place great
emphasis on the Health and Safety of our Employees
and our Customers. Our Senior Installer will carry
out a Generic Risk Assessment upon arrival on the
day of installation. We are unable to work where there
is restricted access, potential cables and overhanging
trees and bushes. In cases where a suitable working
space has not been provided the Company will levy
a charge for reasonable costs incurred in any delay
or return visits.
All reasonable care will be
exercised in carrying out the delivery and installation,
should you believe that damage to your property or
grounds may be caused as a result of access to the
installation site it is your responsibility to risk
assess and protect those areas affected. We do not
carry out a pre-survey of your installation site and
request that you are insured for any potential damage
that may be caused as a result of unreasonable difficulties
experienced by our staff or vehicles whilst on your
premises. Should you request an inspection for alleged
defects and these fall outside of our published descriptions
and reasonable actions then we reserve the right to
make reasonable charges for that service.
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